Assistant Office Manager

We are seeking an organized and efficient individual to join our team as an Office Manager/Supervisor. This role is essential to the smooth operation of our property, as you will be responsible for managing various administrative tasks and ensuring the team runs seamlessly.

Responsibilities include:

1. Administrative Management:

   - Oversee daily administrative operations of the office, including scheduling, filing, updates of information and correspondence.

   - Anticipate needs on the grounds and take proactive measures to address any potential issues before they escalate and ensure smooth operations.

   - Coordinate with the team to ensure efficient communication and workflow.

   - Manage supplies inventory, ensuring adequate stock levels are maintained.

   - Handle reservations (using reservation system), incoming calls, emails, and other inquiries.

   - Troubleshoot/learn to troubleshoot office equipment or technology-related issues.

   - Assist in managing hotel software systems, ensuring they are up-to-date and functioning properly.

2. Human Resources Support:

   - Assist in training, coordinating and scheduling of housekeeping attendants. Housekeeping experience is ideal but not necessary.

3. Financial Administration:

   - Process payments in an accurate and timely manner.

   - Reconcile payments collected.

4. Guest Services Support:

   - Handle check-ins, and check-outs.

   - Assist in resolving guest complaints or issues in a timely and professional manner.

   - Maintain a high level of customer service, ensuring guests receive a positive experience during their stay.

5. Health and Safety Compliance:

   - Ensure compliance with health and safety regulations within the office environment.

   - Conduct regular inspections of property to identify and address any safety hazards.

   - Coordinate with maintenance staff to schedule repairs and maintenance as necessary.

6. Sales & Marketing

   - Social media posting

   - Proactively monitor occupancy and devise proposals & promotions to increase occupancy rates and customer retention rates

   - Update room pricing on sales channels

Qualities/Requirements:

- Be responsible and accountable in the management and completion of tasks and handling of confidential information.

- Experience in office management or administrative role.

- Strong organizational and multitasking abilities, with excellent attention to detail.

- Proficiency in MS Office Suite and familiarity with office management software.

- Exceptional communication and interpersonal skills, with the ability to interact effectively with staff and guests.

- Ability to work independently and prioritize tasks in a fast-paced environment.

- Understanding of hotel operations and guest service principles is an asset.

Accommodation can be provided.

Schedule:

•            Day shift

•            Holidays

•            Weekend availability

Language:

•            English