Night Auditor

Job Summary: As a Night Auditor you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

This role will be for 5 days a week including weekends and holidays. The Night Auditor shift is 11:00pm to 7:00am.

Some of the Night Auditor duties include:

• Perform end of day procedures and night audit checklist with attention to detail and accuracy especially those relating to cash handling. This is critical as the information that the night audit team supplies allows the other members of the hotel team to fulfill their roles in day to day operations.
• Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas.
• Accuracy and attention to detail are two skills that support excellence; the ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting and settling room charges, handling and reconciling cash, settling room folios to credit cards or GL accounts, end of day balancing, rewriting log entries, and communicating to fellow peers any pertinent information.
• Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
• Cleaning of public areas, including washrooms and garbage.

Skills/Experience/Education:

• Superb listening, comprehension, & communication skills
• Previous Experience an asset
• Related post-secondary certification an asset
• Computer savvy

Working Conditions:

Night Auditors typically work alone and must have a strong ability to work independently and act without immediate guidance or supervision. The Night Auditor may experience:

• Long periods of standing and interacting
• Ability to work nights (11:00 PM – 7:00 AM)
• Ability to successfully work alone and unsupervised

Job Types: Full-time, Permanent

Salary: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Hotel discounts

Schedule:
 

• 8 hour shift
• Night shift
• Weekends and holidays as needed

Application question(s):

• Do you currently reside in Golden, BC?
• Will you be able to reliably commute to and from this role for the primary scheduled shift of 11pm-7am?

Experience:

• Hotel Front Desk: 1 year 

Work Location: In person