Photo & Retail Manager, Golden Skybridge

As part of the leadership team you will help ensure a dynamic and engaging work environment in line with our Definition of Success.  You’ll work closely with a dynamic team, ensuring that retail displays are as stunning as the views and that every guest photo is a work of art. As a leader, you’ll inspire excellence, create a high-energy, guest-focused environment, and contribute to the overall success of Golden Skybridge.  

Retail Responsibilities: 

• Oversee all aspects of daily operations for the retail store, including team scheduling, inventory management, and product displays
• Develop and implement sales strategies to drive revenue, meet performance goals, and identify opportunities for improvement
• Work with Pursuit procurement team to help curate product offerings: selection, ordering (and related ship dates), and stocking merchandise that aligns with our brand and guest expectations. Communicate any location/attractions specific needs (seasonality changes, activations etc.)   
• Maintain a visually appealing retail environment, ensuring it meets Golden Skybridge’s high standards and is organized and welcoming for guests  
• Handle customer inquiries and resolve any issues regarding merchandise, returns, or store policies
• Analyze sales data and customer feedback to spot trends and improve product selection or operational processes  
• Prepare the store and lead the team into the year-end physical inventory counts 
• Maintain inventory and supplies storage areas safe, clean and organized  
• Collaborate closely with Finance, Cash-Control, Accounting and Retail overhead team on forecasting and daily/monthly reconciliations  
• Coordinate and conduct staff training to ensure the team delivers exceptional service 

Photo/Video Responsibilities:  

• Oversee the photo/video operation, ensuring the content taken with high quality, in line with Golden Skybridge’s standards
• Develop compelling photo packages, offering services such as prints, digital downloads, and themed photo merchandise 
• Ensure the timely production and delivery of high-quality photos to guests.  
• Work with vendors to implement required logistics, and technical updates and fixes 
• Track photo and video sales to optimize profitability and performance

Skills & Qualifications:

• Previous experience in retail management or sales, ideally in tourism, hospitality, or photography-related environments
• Strong leadership abilities, with experience motivating and managing a diverse team
• Exceptional communication and customer service skills, with a passion for creating positive guest experiences
• A keen eye for visual merchandising and photography, with a solid understanding of photo products and services
• Ability to multitask and work effectively in a fast-paced, high-energy environment  
• Proficiency in retail and photo management software, point-of-sale systems, and Microsoft Office Suite
• Strong organizational skills with attention to detail and accuracy
• Ability to handle guest concerns with professionalism and courtesy
• Availability to work weekends, holidays, and peak season hours 
• Previous experience with social media marketing and content creation is a plus
• Up-to-date with industry trends in retail, food & beverage, and hospitality
• Experience in financial management and driving both employee and guest   
• Able to work a variety of days/hours including weekends and public holidays 
• A minimum of three years (3) leadership experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive performance management 
• Demonstrated experience in managing, tracking and analyzing budget trends and P&L Statement 
• Employee training experience including POS, customer service and operational skills 

This is a salaried role.