Guest Services & Maintenance Associate

We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner.” We are looking for team members who take pride in creating unforgettable guest experiences while helping keep our properties safe, comfortable, and operating smoothly.

The Guest Services & Maintenance Attendant plays a versatile role in the day-to-day operations of our property, supporting both Guest Services and Maintenance functions. This position is ideal for someone who enjoys helping people, solving problems, working with their hands, and taking on a variety of responsibilities in a dynamic hospitality environment.

Our ideal candidate is friendly, resourceful, organized, and calm under pressure. They are comfortable interacting with guests, troubleshooting maintenance issues, and working independently when needed. Flexibility is essential, as this role supports a property that operates year-round, including evenings, weekends, holidays, and scheduled on-call periods.

Responsibilities for this role include:

• Greeting guests and visitors in a friendly, welcoming, and professional manner.
• Processing guest check-ins and check-outs in accordance with Bellstar procedures.
• Answering phone calls and responding to guest inquiries, requests, and concerns promptly and professionally.
• Creating reservations, managing special requests, verifying billing, processing payments, and presenting guest statements.
• Handling guest complaints and resolving concerns in a timely manner, escalating issues to management when appropriate.
• Maintaining knowledge of property facilities, services, local attractions, and destination information to enhance the guest experience.
• Maintaining a clean, organized office.
• Handling guest and owner transactions with professionalism and confidentiality.
• Assisting the housekeeping teams when needed including stripping rooms, making beds, cleaning common areas
• Performing routine and preventative maintenance, including basic plumbing, electrical, mechanical, drywall, painting, and general repairs within the scope of training and qualifications.
• Conducting regular property inspections and preventative maintenance checks to identify and address issues before they affect the guest experience.
• Troubleshooting heating, ventilation, air conditioning, television, internet, and other in-room or building systems.
• Maintaining grounds through landscaping, lawn care, watering, and seasonal property upkeep.
• Performing snow and ice removal as required.
• Maintaining maintenance supplies and inventory, reporting low stock, and keeping maintenance areas clean and organized.
• Identifying and promptly reporting hazards, injuries, equipment failures, and maintenance concerns to management.

• Following all applicable legislative requirements, company policies, procedures, safety standards, and core values.

  The “must haves”:

• A passion for the tourism and hospitality industry.
• Previous customer service experience, preferably in hospitality, and/or experience in general maintenance, building operations, or a residential setting.
• Strong verbal and written English communication skills.
• Basic construction and repair skills,
• Strong problem-solving skills and the ability to troubleshoot issues independently.
• A valid class 5 drivers license
• A friendly, professional, and guest-focused approach, with the ability to remain calm under pressure.
• Excellent organizational, multitasking, and communication skills.
• The ability to work independently and collaboratively as part of a team.
• The ability to work a variety of shifts, including days, evenings, nights, weekends, and holidays, and to participate in scheduled on-call rotations.
• The ability to respond to on-call requests within the response expectations established by management.
• The physical ability to stand, bend, kneel, climb, stretch, and perform routine maintenance and groundskeeping duties as required.

• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows them to fulfill the requirements of the role.

  The “nice to haves”:

• Previous front office experience in a hotel or resort.
• Experience with hotel reservation systems.
• Previous maintenance experience in a hotel, resort, or residential setting.
• Basic hand and power tool skills.
• A valid trade certification.
• Level 1 or 2 Pool Operator certification.
• Valid First Aid certification.

• Valid WHMIS training

  What you can expect from us:

• A positive, open working environment with a stable, loyal team live the values of inclusivity while having fun at work
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program