Retail Operations Manager

Operations Manager – Cannabis Retail
Quartz Creek Cannabis – Golden, BC
Compensation: $60,000 annually + benefits
Job Type: Full time / MATERNITY LEAVE COVER / 10 month contract

Quartz Creek Cannabis is a licensed retail dispensary proudly serving Golden, BC. We are passionate about cannabis culture, exceptional customer service, and building a strong, welcoming presence within our community. We are currently seeking a motivated and experienced Retail Operations Manager to lead our team and oversee daily store operations.

Key Responsibilities

• Lead and manage all aspects of daily retail operations, including sales, staffing, inventory, and customer service.
• Recruit, train, coach, and develop a high-performance team while managing scheduling, performance reviews, and staff accountability.
• Drive sales through merchandising, promotions, and community engagement in alignment with marketing initiatives.
• Provide an exceptional customer experience, offering knowledgeable cannabis product guidance tailored to customer needs and preferences.
• Maintain strict compliance with provincial cannabis regulations, health, safety, and security standards.
• Ensure accurate cash handling, daily reconciliation, and banking.
• Manage inventory, including ordering, receiving, inventory control, and federal reporting.
• Promote a clean, safe, and welcoming store environment that reflects the values of Quartz Creek Cannabis.
• Address customer concerns promptly and professionally to maintain long-term loyalty.
• Contribute to business growth by identifying opportunities to expand sales and strengthen brand presence.

Qualifications

• 3+ years of experience in retail or customer service management, with a proven track record of team leadership.
• Strong background in staff management (hiring, training, conflict resolution, performance evaluation).
• High school diploma required; post-secondary education preferred.
• Excellent organizational, time management, and communication skills.
• Strong cash-handling skills and comfort with POS systems.
• Ability to adapt to a fast-paced, evolving industry and embrace change with a positive attitude.
• Knowledge of cannabis products and passion for the industry.
• Must hold a valid Selling It Right certification and be 19+ years of age.
• Proficient with Mac OS, Numbers, Pages and comfortable learning new software an asset.
• Proficient with Greenline POS, Dutchie e-commerce and Canva Design platform an asset.
• Professional, approachable, and customer-service oriented.

Benefits

• Competitive salary range of $60,000 / year
• Extended benefits package (including dental & life insurance)
• Supportive, team-focused environment
• Opportunity to lead in a growing, dynamic industry

Schedule:

• Full-time
• Flexibility to work weekends, evenings, and holidays when required

Location:

• On-site in Golden, BC (no remote work available)