Alarm Response / Mobile Security Guard – On-Call

The Alarm Response Security Guard is responsible for responding to alarm activations and emergency call-outs on a casual, on-call basis. This role involves attending client sites promptly upon dispatch, assessing situations, securing the property, and ensuring the safety of assets, personnel, and premises.

This position requires a high level of vigilance, rapid response capability, and the ability to work independently with minimal supervision during unpredictable hours.

Key Responsibilities:

Alarm Response & Dispatch:

• Respond promptly to alarm activations, emergency calls, or client requests as dispatched.
• Attend sites within required response times using a marked vehicle (where applicable).
• Liaise with alarm monitoring companies and follow dispatch instructions.

Site Assessment & Patrol:

• Conduct thorough exterior and/or interior patrols upon arrival to identify signs of forced entry, damage, or suspicious activity.
• Check all access points including doors, windows, gates, and locks.
• Ensure the property is secure before clearing the call.

Incident Handling:

• Investigate the cause of alarms and determine whether they are false alarms or legitimate threats.
• Take appropriate action in case of break-ins, trespassing, vandalism, or other incidents.
• Remain on-site until the situation is resolved or emergency services arrive, if required.

Emergency Response:

• Contact police, fire, or emergency services when necessary.
• Provide accurate and timely information to dispatch and emergency responders.
• Assist with basic first aid if trained and required.

Reporting & Documentation:

• Complete detailed incident reports for every call-out, including observations, actions taken, and outcomes.
• Take photos (if required) to support reports and client documentation.
• Maintain communication logs with dispatch or supervisors.

Property Security:

• Reset alarm systems where authorized.
• Secure any compromised entry points temporarily (if possible) and notify appropriate contacts.
• Ensure the site is left in a safe and secure condition before departure.

Customer Interaction:

• Communicate professionally with clients, property managers, or authorized contacts when on-site.
• Provide updates regarding incidents or security concerns as required.

Job Types: Part-time, Casual

Pay: $25.00-$30.00 per hour

Benefits:

• Flexible schedule
• On-site parking

Education:

• Secondary School (preferred)

Licence/Certification:

• Security Guard Licence (required)

Work Location: In person