Program Manager

The Program Manager oversees ongoing delivery of our core programs and services including Food Access, Food Recovery, and Education and Food Literacy Programs. They play an important role in nurturing our impact within the community, fostering partnerships, and advancing our mission to provide equitable access to nutritious food. This position will coordinate program activities, supervise part-time support staff and volunteers, and collaborate closely with the Executive Director to support the organization’s administrative, strategic, and operational objectives. 

SKILLS & ATTRIBUTES TO BE SUCCESSFUL

• Understanding of food insecurity, poverty and systemic inequity
• Leadership, strategic vision, and financial understanding and decision making, keeping in-line with the organizations mission, values, strategic priorities, policies
• Hands on attitude to program management; willing to lead, delegate and do the work when necessary
• Experience in fund development, grant writing & reporting and fundraising considered an asset
• Strong performance management skills; set the caliber and expectation for your team to demonstrate high quality work and attention to detail
• Aptitude for volunteer coordination and effective delegation of tasks
• Excellent problem solving skills and ability to respond under pressure
• Self-starter committed to life-long learning
• Excellent relationship builder, able to connect and develop relationships with community members and collaborators

RESPONSIBILITIES

1. Program management and oversight

• Oversee all aspects of Food Access, Food Recovery, and Education & Food Literacy programs, ensuring each meets its objectives, budget, and impact targets
• Coordinate program logistics, resources, inventory, and people capacity to ensure reliable and impactful delivery of services to the community
• Provide direction, feedback, and support to part-time support staff and volunteers, ensuring completion of daily tasks and adherence to policy, food safe practices, and other standard operating procedures
• Facilitate daily pickups of recovered food from local businesses, including management of subcontractor arrangements and growth/maintenance of food recovery partnerships
• Submit food orders and manage food inventory needs in collaboration with the Procurement Network Coordinator
• Track and report program metrics, assess outcomes, and provide recommendations for improvement
• Act as a key point of contact for program-related inquiries, resolving issues promptly and professionally

2. Volunteer coordination

• Recruit, train, and supervise volunteers, ensuring optimal utilization of volunteer people-power
• Maintain volunteer schedules, track hours, and recognize contributions to foster ongoing volunteer engagement and retention
• Deliver volunteer orientation and training materials that align with correct operating procedures and build understanding of program goals and values

3. Administrative support & leadership

• Provide administrative support to the Executive Director, including program documentation, grant reporting, data management, and other organizational needs
• Collaborate with the Executive Director on strategic planning, goal-setting, and program alignment with organizational priorities
• Develop and manage program and organizational budgets in collaboration with the Executive Director to ensure efficient use of resources
• Contribute regular updates to policies and procedures to enhance efficiency, consistency, and transparency across programs
• Help plan and participate in fundraising and community events
• Support the GFB’s commitments in external partnership agreements and other collaborative initiatives
• In collaboration with team members, identify and implement strategies for addressing funding and capacity challenges
• Cultivate a respectful and collaborative team-oriented environment, solving problems as they arise

WORKING CONDITIONS

• Reports directly to the Executive Director
• Has flexible weekday hours though occasional evening work may be required
• Must be available Monday through Thursday, with occasional evening and weekend work
• Will work as a member of a team as well as independently including sometimes working alone for extended periods of time
• Will work with diverse clientele, volunteers, and donors
• Requires walking, standing, sitting, repeated lifting boxes up to 50lbs, driving to pick up supplies
• Must have a valid Driver’s Licence, clean driving record, and be in good physical condition to help process inbound food and deliveries
• The employee will primarily work from the Golden Food Bank Society offices
• Vulnerable Sector Police Reference Check

Compensation:
-$27 to 29 per hour (dependent on experience)
-Extended health benefits, wellness days, and work-life balance flexibility
-Professional development opportunities
-20 month employment contract, with consideration for renewal based on funding and performance

Full job description & application details can be found on our website: https://goldenfoodbank.ca/about#work-with-us