Lift Operations Supervisor

Accountabilities

• Oversee operation of lifts to ensure maintenance directives are being adhered to.
• Ensure lifts are being operated in accordance with Technical Safety BC regulations.
• Creating and updating training materials (manuals, exams, lift logs, etc.) to ensure they align with Technical Safety BC and are in accordance with Z-98 Code.
• Coordinate the training program (including marking exams, daily evaluations), while continuously training teams in Standard & Safe Operating Procedures.
• Conduct mid-season check-ins and end of season performance reviews in a timely fashion.
• Conduct coaching and educational sessions in the daily morning meetings in a positive and constructive way to ensure this information is understood and adhered to.
• Work closely with the Employee Experience department to run a successful recruitment program (i.e. posting, interviewing, hiring).
• Create a positive work environment by making sure people feel engaged, empowered and heard.
• Manage the progressive discipline process including safety infractions and employee relations issues, ensuring that the required documentation has been completed in a timely manner.
• Resolve guest conflicts by effectively listening and providing solutions.
• Ensure appropriate documentation is completed and the necessary departments are informed of all lift incidents.
• Ensure strong homeowner relations are maintained by being personal, approachable and accommodating.
• Continuously assess staffing requirements in order to effectively create and communicate schedules in a timely manner.
• Oversee the timekeeping process ensuring accuracy of all hours and approval of same.
• Maintain effective inter-departmental communications throughout the resort.
• Manage parking when required by directing traffic flow in parking lots to ensure the best guest experience possible.
• Foster an environment that cultivates professional development, high morale and teamwork.
• Compliance with all safety regulations ensuring a clean and safe working environment with active participation in the occupational health and safety program.
• Adhere to all environmental policies and programs as required.
• Other duties as assigned.

Requirements

• Minimum 5 years’ experience operating aerial and surface lifts.
• Must possess Train the Trainer certificate and be registered with Technical Safety BC.
• Must hold a current valid driver’s license.
• Working knowledge and understanding of Z-98 codes.
• Must demonstrate excellent public speaking and communication skills.
• Ability to work in a high stress environment.
• Intermediate to advanced ski or snowboard ability.
• Must be an outstanding problem solver and excel in conflict resolution.
• Must be able and willing to follow rules of conduct and discipline staff who do not adhere to policies, procedures and codes.
• Experienced in evaluating employee performance and behaviour and counsel when needed.
• Knowledge of Microsoft Excel, Word, PowerPoint.
• Must be willing and able to work a variable work schedule.

Working Conditions

• May be exposed to severe weather conditions on resort.
• Must be physically able to stand, turn, lift up to 30 pounds, and assist adult and children on and off chairlift and/or assist guests with loading equipment (skis and bikes).

Compensation and Benefits:

• Competitive wage: $24.65/hour, dependent on experience
• Participation in our comprehensive Group Benefits Program
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.  
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!