Front Desk Agent

Job Type
Full-time
Part-time
Job Season
Year Round
Job Industry
Hospitality
Job Description

Our front desk agents are responsible for making sure that our customers get the best experience possible. A successful candidate will have a strong commitment to providing excellent service and will always aim for 100% guest satisfaction. 

The Front Desk Agent will contribute to the overall success of the Hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

  • Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
  • Follows established procedures and policies when completing tasks
  • Receives, sorts, and distributes incoming mail
  • Prepares and sends courier packages and ensures accurate billing and records
  • Orders office supplies and maintains inventory levels
  • Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
  • Demonstrates a customer service attitude with internal/external contacts
  • Provides basic data entry and transaction handling service for the Front Office within a property
  • Inputs data accurately into the appropriate database
  • Produces statistics and reports on the data as per standard formats
  • Reports discrepancies in room rates, payment information, and credit arrangements to appropriate manager for follow up
  • Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  • Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
  • Other duties as required by the Manager

Skills/Knowledge/Experience:

  • Candidates with prior Hotel Front Desk Experience will be given priority.
  • Candidates with full time availability will be given priority.
  • Advanced communication, interpersonal, and customer service skills
  • Technical aptitude
  • Able to work flexible hours
  • Beginner level in the use of MS Office Suite
  • Professional appearance and attitude
  • Bondable
  • Exemplifies Coast’s core values and enjoys working in a culture of accountability

Compensation

$17.00-$19.00/per hour

How to apply

In person or by email
Apply by email: hiexgolden@gmail.com

Apply in person:

1120 14th Street North
Golden BC V0A1H0
Canada